[rt-users] Configure Fetchmail to create tickets

[George Simpson]

I get /usr/bin/perl upon typing that command, but when I type which
rt-mailgate it cannot find it with that command, is that the problem?

[rpatel at ec02 ~]$ which perl
/usr/bin/perl
[rpatel at ec02 ~]$ which rt-mailgate
/usr/bin/which: no rt-mailgate in
(/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/home/rpatel/bin)

On Wed, Jul 28, 2010 at 1:33 PM, Mauricio Tavares <raubvogel at gmail.com>wrote:

> On Wed, Jul 28, 2010 at 4:26 PM, George Simpson
> <simpsongeorge68 at gmail.com> wrote:
> > /usr/bin/perl I think is what I wrote here, is that not correct?
> >
>       What do you get by typing `which perl` in your machine?
>
> > On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson <mike.johnson at nosm.ca>
> wrote:
> >>
> >> If you copy/pasted, the error would be you are missing a / infront of
> your
> >> perl path...
> >>
> >> not sure if you just missed that when you copy/pasted or not...
> >>
> >> On Wed, Jul 28, 2010 at 3:21 PM, George Simpson
> >> <simpsongeorge68 at gmail.com> wrote:
> >>>
> >>> Hi,
> >>> It's still passing syntax errors, I have verified that the paths are
> >>> right, but its finding problems with the perl path. Is there anything
> that I
> >>> am doing wrong? I posted the line in my previous post.
> >>>
> >>> On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.johnson at nosm.ca>
> >>> wrote:
> >>>>
> >>>>
> >>>> Yes, this all goes into the .fetchmailrc file for the user executing
> >>>> fetchmail, and yes, you'd have to adjust the settings to point to your
> >>>> various pieces like perl, mailgate, RT url(note mine doesn't end with
> /rt3),
> >>>> and obviously the email server you are needing to pull emails from.
> >>>>
> >>>> HTH.
> >>>> Mike.
> >>>>
> >>>>
> >>>> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson
> >>>> <simpsongeorge68 at gmail.com> wrote:
> >>>>>
> >>>>> Thanks for the reply!
> >>>>> I am really new to all of this, I just became an Intern at this
> company
> >>>>> after one year of college and they asked me to set up RT. The
> >>>>> poll imap.gmail.com proto imap port 993:
> >>>>> username helpdesk at mydomain.com password mypassword  ssl mda
> >>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com
>  --queue
> >>>>> General --action correspond"
> >>>>> goes in the fetchmail.conf file right? I can do something like that
> for
> >>>>> the .fetchmailrc file, if that is the right one. The difference is
> that our
> >>>>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for
> "usr/bin/perl
> >>>>> /opt/rt3/bin/rt-mailgate"?
> >>>>> Thanks for the help, and sorry for the complete lack of knowledge.
> >>>>> George
> >>>>>
> >>>>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.johnson at nosm.ca
> >
> >>>>> wrote:
> >>>>>>
> >>>>>> In your fetchmail config, you tell fetchmail to send the emails it
> >>>>>> grabs to a specific process.  For RT to create a ticket from an
> email, you
> >>>>>> need to give the email to rt-mailgate.
> >>>>>>
> >>>>>> You do this through the fetchmail config file.
> >>>>>>
> >>>>>> This is an example of one grabbing email from a google apps account
> >>>>>> and sending it to rt-mailgate
> >>>>>>
> >>>>>> poll imap.gmail.com proto imap port 993:
> >>>>>> username helpdesk at mydomain.com password mypassword  ssl mda
> >>>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url
> http://rt.mydomain.com --queue
> >>>>>> General --action correspond"
> >>>>>> Hope that helps.
> >>>>>> Mike.
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> On Wed, Jul 28, 2010 at 1:08 PM, George Simpson
> >>>>>> <simpsongeorge68 at gmail.com> wrote:
> >>>>>>>
> >>>>>>> Hello again.
> >>>>>>> We finally got fetchmail to work! thanks to everyone who helped, it
> >>>>>>> now is up and running. However, we hit a snag while trying to set
> it up so
> >>>>>>> that people just sent emails to helpdesk at myurl.com and it creates
> a ticket.
> >>>>>>> I think we have to set up aliases in fetchmail so that that email
> address is
> >>>>>>> forwarded to the RT helpdesk queue, but I cannot seem to find out
> how to do
> >>>>>>> it. Is there any documentation about doing this anywhere? I cannot
> seem to
> >>>>>>> find it here nor with the all-powerful google. Thanks in advance,
> and I
> >>>>>>> really appreciate everyones help!
> >>>>>>> George
> >>>>>>>
> >>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly
> Media.
> >>>>>>> Buy a copy at http://rtbook.bestpractical.com
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> --
> >>>>>> Mike Johnson
> >>>>>> Datatel Programmer/Analyst
> >>>>>> Northern Ontario School of Medicine
> >>>>>> 955 Oliver Road
> >>>>>> Thunder Bay, ON   P7B 5E1
> >>>>>> Phone: (807) 766-7331
> >>>>>> Email: mike.johnson at nosm.ca
> >>>>>
> >>>>
> >>>>
> >>>>
> >>>> --
> >>>> Mike Johnson
> >>>> Datatel Programmer/Analyst
> >>>> Northern Ontario School of Medicine
> >>>> 955 Oliver Road
> >>>> Thunder Bay, ON   P7B 5E1
> >>>> Phone: (807) 766-7331
> >>>> Email: mike.johnson at nosm.ca
> >>>
> >>
> >>
> >>
> >> --
> >> Mike Johnson
> >> Datatel Programmer/Analyst
> >> Northern Ontario School of Medicine
> >> 955 Oliver Road
> >> Thunder Bay, ON   P7B 5E1
> >> Phone: (807) 766-7331
> >> Email: mike.johnson at nosm.ca
> >
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
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