[rt-users] Spawn multiple child tickets

[Jonathan Rummel]

Thanks for the response, Kenn.  I definitely think I'm going to have to write
a scrip, but that's where I'm kind of stumped.  I wrote multiple scrips (one
that creates a child ticket for Florida when it is selected, one for
Pennsylvania when it is selected, etc.), and they work individually but when
multiple states are selected, only 1 child ticket is created and it's always
the first option selected.  Does anyone have any thoughts on this?



Jonathan,

The only thing I have seen is in the "Bulk Update" the ability to addlinks.
But that entails tickets (parent/child) already existing and you want to
link them. The only thing I can suggest is to create a scrip for this
function. I believe there were a couple out there for something similar to
this before 3.8.X came out with a built-in create link in the Ticket page.
Perhaps you could copy one of those and modify it to meet your needs. Just a
thought.

Kenn
LBNL


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