[rt-users] Spawn multiple child tickets

Kenneth Crocker kfcrocker at lbl.gov
Wed Jun 2 13:41:30 EDT 2010


The only thing I have seen is in the "Bulk Update" the ability to addlinks.
But that entails tickets (parent/child) already existing and you want to
link them. The only thing I can suggest is to create a scrip for this
function. I believe there were a couple out there for something similar to
this before 3.8.X came out with a built-in create link in the Ticket page.
Perhaps you could copy one of those and modify it to meet your needs. Just a


On Wed, Jun 2, 2010 at 8:13 AM, Jonathan Rummel <jrummel at imapp.com> wrote:

> Hi everyone,
> This is driving me crazy, so PLEASE, any help at all is greatly
> appreciated.
> Is there a way to have multiple child tickets created based on a Select
> Multiple custom field?
> Example:
> Someone selects "Florida" and "Pennsylvania" in the "State" custom field.
>  I
> would like this to create 2 tickets that depend on this ticket when the
> user
> clicks 'Save Changes' (if updating ticket) or 'Create' (if creating new
> ticket).  One for Florida, and one for Pennsylvania.
> Is there a way to make this happen?  Is this a clear enough description?
> Thanks again!
> Jonathan
> RT 3.6.5, MySQL
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