[rt-users] Spawn multiple child tickets

[William Graboyes]

Hi,

There is a scrip for doing something close to this on the wiki (
http://wiki.bestpractical.com).  Have a look there.

Actually, I remembered it being named something that most wouldn't search
for so here is the link: http://wiki.bestpractical.com/view/Workflow

Thanks,
Bill

On Wed, Jun 2, 2010 at 10:54, Jonathan Rummel <jrummel at imapp.com> wrote:

>
> Thanks for the response, Kenn.  I definitely think I'm going to have to
> write
> a scrip, but that's where I'm kind of stumped.  I wrote multiple scrips
> (one
> that creates a child ticket for Florida when it is selected, one for
> Pennsylvania when it is selected, etc.), and they work individually but
> when
> multiple states are selected, only 1 child ticket is created and it's
> always
> the first option selected.  Does anyone have any thoughts on this?
>
>
>
> Jonathan,
>
> The only thing I have seen is in the "Bulk Update" the ability to addlinks.
> But that entails tickets (parent/child) already existing and you want to
> link them. The only thing I can suggest is to create a scrip for this
> function. I believe there were a couple out there for something similar to
> this before 3.8.X came out with a built-in create link in the Ticket page.
> Perhaps you could copy one of those and modify it to meet your needs. Just
> a
> thought.
>
> Kenn
> LBNL
>
>
> --
> View this message in context:
> http://old.nabble.com/Spawn-multiple-child-tickets-tp28755908p28757865.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>



-- 
Bill Graboyes
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Toyota Motor Sales, USA, Inc.
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Office: (310) 468-6754
Cell: (714) 515-8312
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