[rt-users] Spawn multiple child tickets

Jonathan Rummel jrummel at imapp.com
Wed Jun 2 14:59:38 EDT 2010

Thank you, Bill.  I will definitely use that to try and get it to work.


The scrips I wrote look like this:

Condition: User Defined
Action: Create Tickets
Template: Create Child Ticket
Stage: TransactionCreate

Custom condition:
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;

if ($trans->Type eq 'Create' && $ticket->FirstCustomFieldValue('State') eq
'Florida') {
     return 1;

return 0;


===Create-Ticket: flchild
Subject: {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id()}
Owner: jrummel
Requestor: {$Tickets{'TOP'}->Creator}
InitialPriority: {$Tickets{'TOP'}->Priority}
Queue: Test Queue
Content: This is a child ticket automatically created from ticket

Please let me know if you need any more info to move on from here.  Thanks!

Jonathan Rummel wrote:
> Hi everyone,
> This is driving me crazy, so PLEASE, any help at all is greatly
> appreciated.  Is there a way to have multiple child tickets created based
> on a Select Multiple custom field?
> Example:
> Someone selects "Florida" and "Pennsylvania" in the "State" custom field. 
> I would like this to create 2 tickets that depend on this ticket when the
> user clicks 'Save Changes' (if updating ticket) or 'Create' (if creating
> new ticket).  One for Florida, and one for Pennsylvania.
> Is there a way to make this happen?  Is this a clear enough description?
> Thanks again!
> Jonathan
> RT 3.6.5, MySQL

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