[rt-users] Spawn multiple child tickets
jrummel at imapp.com
Wed Jun 2 14:59:38 EDT 2010
Thank you, Bill. I will definitely use that to try and get it to work.
The scrips I wrote look like this:
Condition: User Defined
Action: Create Tickets
Template: Create Child Ticket
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
if ($trans->Type eq 'Create' && $ticket->FirstCustomFieldValue('State') eq
Queue: Test Queue
Content: This is a child ticket automatically created from ticket
Please let me know if you need any more info to move on from here. Thanks!
Jonathan Rummel wrote:
> Hi everyone,
> This is driving me crazy, so PLEASE, any help at all is greatly
> appreciated. Is there a way to have multiple child tickets created based
> on a Select Multiple custom field?
> Someone selects "Florida" and "Pennsylvania" in the "State" custom field.
> I would like this to create 2 tickets that depend on this ticket when the
> user clicks 'Save Changes' (if updating ticket) or 'Create' (if creating
> new ticket). One for Florida, and one for Pennsylvania.
> Is there a way to make this happen? Is this a clear enough description?
> Thanks again!
> RT 3.6.5, MySQL
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