[rt-users] Creating a read-only monitor type role

[Thierry Thelliez]

Hello all,

I need to create a role (or group) for users that will have read-only
access to the system. They need to look at a particular queue, look at
the tickets,... but they should not be able to submit tickets, or be
assigned a ticket or participate in the workflow.

I am playing with the queue rights but so far I am not sure how to set that up.

Any suggestions?
Thanks,
Thierry