[rt-users] Due date default time

[William Graboyes]

Hi Jim,

check out the extension RT::Extension::SLA... I know you said there is no
set SLA on the requests, you can have it set the due date to 24hours out.
If you need another date (extension of time if you will) you may have to
modify the core of the code a little bit.

Thanks,
Bill

On Wed, Jun 2, 2010 at 12:39, Jim Tambling <Jim.Tambling at datatote.co.uk>wrote:

>  Hi Kenn,
>
>
>
> Thanks for the prompt reply. I obviously did not word my question properly.
> We set the ‘Due Date’ manually, as there is no set SLA on requests. It is
> the time (24hr) that the request is due that we want to set to a default.
>
>
>
> Regards, Jim
>
>
>
> -----Original Message-----
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* 02 June 2010 20:23
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Due date default time
>
>
>
> Jim,
>
> There are a couple ways. You can do it by setting the basics when you
> configure a Queue. There is an option in "Basics that allows you to specifiy
> the numbers of days when a ticket should be due. IT displays "Requests
> should be due in ____ days." Filling this out would do it for every ticket
> in a specific Queue. We also have another way as an alternative. We have a
> CF defined as "Need-By Date" and we have a scrip that puts that date into
> the Due date as the default when it is filled out. Of course, the ticket
> owner is able to change whenever they want, but it gives them an idea what
> the customer wants.
>
> Hope this helps.
>
> Kenn
> LBNL
>
> On Wed, Jun 2, 2010 at 12:03 PM, Jim Tambling <Jim.Tambling at datatote.co.uk>
> wrote:
>
> Is there a way to set a default time for the ‘Due Date’  field?
>
>
>
> Regards,
>
>
>
> Jim Tambling
>
>
>
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-- 
Bill Graboyes
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