[rt-users] RT email time

[Juan N. DLC]

Yes, I do have the TZ configured in my RT_SiteConfig.pm

# Time Zone:
Set($Timezone , 'America/Puerto_Rico');

LIke I said, the GUI time is working fine, the problem is MySQL, when
creating a ticket it set the Creation Time 4 hours after the real time.

On Thu, Jun 3, 2010 at 11:10 AM, Jason Maderios <jmaderios at kpu.net> wrote:

>  Juan,
>
> I believe that is correct behavior - Have you set the TZ in RT_Siteconfig?
>
> Example:
> Set($Timezone , 'America/Anchorage')
>
> Regards,
>
> Jason Maderios
>
>  *From:* Juan N. DLC <juann.dlc at gmail.com>
> *Sent:* Thursday, June 03, 2010 5:48 AM
> *To:* RT-Users at lists.bestpractical.com
> *Subject:* Re: [rt-users] RT email time
>
> Jason,
>
> I have my system setup like it should for my area, even installed webmin to
> set the system clock and the hardware clock the same to see if that works
> and nothing. The problem is MySQL that is using UTC time instead AST like I
> want to.
>
> But thanks for the information you posted.
>
> On Wed, Jun 2, 2010 at 10:02 PM, Juan N. DLC <juann.dlc at gmail.com> wrote:
>
>> Jason,
>>
>> Thank you for the input I will try this and give update later.
>>
>>
>> On Wed, Jun 2, 2010 at 5:07 PM, Jason Maderios <jmaderios at kpu.net> wrote:
>>
>>>  Juan,
>>>
>>> Time is a pain - Generally I do the following and it works well.
>>>
>>> 1.  Set system clock to UTC
>>> 2.  Set the correct timezone in the OS
>>> 3.  Setup and run ntpd
>>> 4.  Set the default Timezone according to RT Docs.
>>>
>>> In CentOS / RH world this is accomplished by running the setup utility.
>>>
>>> Ubuuntu search led me to : https://help.ubuntu.com/community/UbuntuTime
>>>
>>> I scanned the doc and it covers steps 1 to 3.
>>>
>>> Regards,
>>>
>>> Jason Maderios
>>>
>>>
>>>  *From:* Juan N. DLC <juann.dlc at gmail.com>
>>> *Sent:* Wednesday, June 02, 2010 12:39 PM
>>>  *To:* RT-Users at lists.bestpractical.com
>>> *Subject:* Re: [rt-users] RT email time
>>>
>>>  I'm using postfix from box and relay with domain ms-exchange server.
>>>
>>> i did a sendmail test to my email and checked the Internet headers from
>>> email:
>>>
>>> for <jcruz at xxx.com>; *Wed, 2 Jun 2010 18:30:53 -0400*
>>> Received: by SRTHR31.xxx.com (Postfix, from userid 1001)
>>>     id D227D48318; *Thu,  3 Jun 2010 00:35:50 +0400 (AST)*
>>> subject: time test
>>> Message-Id: <20100602203550.D227D48318 at SRTHR31.xxx.com>
>>> Date: Thu,  3 Jun 2010 00:35:45 +0400 (AST)
>>> From: weoms at xxx.com (weoms)
>>> To: undisclosed-recipients:;
>>> Return-Path: weoms at xxx.com
>>> X-OriginalArrivalTime: 02 Jun 2010 20:35:56.0000 (UTC)
>>> FILETIME=[33A39E00:01CB0293]
>>>
>>>
>>> On Wed, Jun 2, 2010 at 4:27 PM, Stefan Hornburg (Racke) <
>>> racke at linuxia.de> wrote:
>>>
>>>> On 06/02/2010 10:17 PM, Juan N. DLC wrote:
>>>>
>>>>> Racke,
>>>>>
>>>>> weoms at SRTHR31:~$ /bin/date +%Z
>>>>> AST
>>>>>
>>>>>
>>>> That should be the correct timezone for Puerto Rico (GMT - 4). Do you
>>>> have the
>>>> same problem sending email for the command line (e.g. with mail from
>>>> bds-mailx
>>>> package)? Which email server are you using?
>>>>
>>>>
>>>> Regards
>>>>        Racke
>>>>
>>>> --
>>>> LinuXia Systems => http://www.linuxia.de/
>>>> Expert Interchange Consulting and System Administration
>>>> ICDEVGROUP => http://www.icdevgroup.org/
>>>> Interchange Development Team
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>
>>>  ------------------------------
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>  ------------------------------
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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