[rt-users] Forward template broken in 3.8.6+

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Fri Jun 4 12:46:29 EDT 2010

Does RT no longer respect the forward template? I had one from 3.8.2,
and I seem to recall it working fine.

Ours is pretty basic, just a (fairly obvious) note telling people to
ignore what they don't understand, since
forwards are generally to those not using the system, and some people
freak out when they get a message
with unfamiliar terminology, etc. Today I was trying to amend it to
include the requestor's email address
(again, recipients are not int he system, and the attached
transactions omit this!)

  Content-Type: text/plain; charset=ISO-8859-1
  Content-Transfer-Encoding: 7bit
  Content-Disposition: inline
  RT-Attach-Message: yes
  X-Template: Custom

  This message has been forwarded from CEA ticket #{ $Ticket->id },
transaction #{ $Transaction->id }.
  Don't worry if you do not know what this means, simply enjoy the
message below from { $Ticket->RequestorAddresses }

But whether I forward a transaction or whole ticket, neither the
custom header nor the body is included...
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