[rt-users] FW: winmail.dat attachments only on ticket Replies

Steve O'Brien steve.obrien at hdesd.org
Wed Jun 9 11:30:02 EDT 2010

I figured it out, in case anyone else runs into the same issue.  I was trying to figure out why replies were being handled differently and I knew that the original header becomes wrapped in the reply header.  So it occurred to me to try piping the message through the tnef decoder twice and viola...

rt-support: "|/usr/bin/tnef|/usr/bin/tnef|/etc/smrsh/rt-mailgate --queue 'Support' --action correspond --url http://rt.domain.com/


From: Juan Mas [mailto:juan.mas at gmail.com]
Sent: Monday, June 07, 2010 12:16 PM
To: Steve O'Brien
Cc: RT-Users at lists.bestpractical.com
Subject: Re: [rt-users] winmail.dat attachments only on ticket Replies

I just went through a similar issue.  Though for me, if a user submitted a new ticket and were using Rich Text formatting, it would create the winmail.dat file.  The only way I was able to fix it was to disable TNEF formatting in Exchange.  If you look up TNEF and RT you will probably find some workarounds for your RT server, but I couldn't get any of them to work, so resorted to disabling it completely on Exchange.
On Mon, Jun 7, 2010 at 3:10 PM, Steve O'Brien <steve.obrien at hdesd.org<mailto:steve.obrien at hdesd.org>> wrote:
I am trying to figure out how to get RT-mailgate to parse winamil.dat files that are attached to ticket replies.

1.)    If a user opens a ticket with an attachment - no problem

2.)    If a user creates a new email using the subject line included in the original ticket with an attachment - no problem

3.)    If a user click on reply to the ticket and adds an attachment then I get winmail.dat attachment - problem

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