[rt-users] How to change the RT Self Service web interface for Unprivileged user?

Saiful Islam Sumon saiful.islam.sumon at sh.se
Wed Jun 9 15:02:26 EDT 2010

Hi Kevin,

Thanks for your reply.

I have able to add the date column in RT Self Service by adding 
"Created" parameter in the file in


On 6/9/2010 2:20 AM, Kevin Falcone wrote:
> On Wed, Jun 09, 2010 at 12:31:06AM +0200, Saiful Islam Sumon wrote:
>> Can anyone tell me how to change the default web interface for the
>> Unprivileged users (RT Self Service) in RT. I would like to add the
>> Date column in RT Self Service / Open tickets and Close tickets
>> pages.
> Assuming you're running 3.8.7 or higher, open RT_Config.pm and search
> for SelfService to find the appropriate config option
> -kevin
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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