[rt-users] action :notify owner don't work

Kenneth Crocker kfcrocker at lbl.gov
Sun Jun 13 12:15:39 EDT 2010


Mouad,

If YOU were the owner, then that is the correct result. RT does notNORMALLY
send an email to the initiator of a transaction for the obvious reason that
it would be redundant. Historically, the transaction is still in history. o
sending yourself an email would not be necessary. However, if you still want
the initator of a transaction to get an email for whatever work they do, you
will need to change your RT_SiteConfig.pm  file to:

*Set($NotifyActor, 0);*


Hope this helps.


Kenn

LBNL
**

On Sun, Jun 13, 2010 at 8:03 AM, Mouâd BARIH <mouad.barih at gmail.com> wrote:

> hi
> i use RT 3.8.4 on fedora 12
>
>
> i have a problem with the notify owner action,
>
> when i use it the owner  don't receive any e-mail, but when i use notify
> requestors they receive my e-mail.
>
>
> Can any one help me please!
>
> thank you
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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