[rt-users] create ticket via email

[nordik24]

i use rt 3.8 so it is there by default but i havent configured it, maybe
thats whats missing
if i get it to work with the extension:CommandByMail how should i type so
that my custom fields are filled correctly ??


Kenneth Crocker wrote:
> 
> Jim,
> 
> You DO have CommandByMail installed, yes?
> 
> Kenn
> LBNL
> 
> On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling
> <Jim.Tambling at datatote.co.uk>wrote:
> 
>> Hi,
>>
>> I found that when using email to create a ticket, unless it is sent in
>> plain text the CF fields are not parsed correctly.
>>
>> Hope this helps, Jim
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of nordik24
>> Sent: 15 June 2010 13:12
>> To: rt-users at lists.bestpractical.com
>> Subject: [rt-users] create ticket via email
>>
>>
>>
>> hi
>>
>> im able to create a ticket by sending an email but i dont know how to
>> fill the other fields apart from "Subject". I have 4 custom fields that
>> i want to fill when i send the mail
>>
>> i use a php form to send the mails and i tried to put the custom field
>> in the header to see if it works by typing "CF.{<custom field
>> name>}=<value>" but nothing happens
>>
>> i hope someone knows how to do it
>>
>>
>> --
>> View this message in context:
>> http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
>> a copy at http://rtbook.bestpractical.com
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 

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