[rt-users] create ticket via email

[Kenneth Crocker]

Jim,

You DO have CommandByMail installed, yes?

Kenn
LBNL

On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling
<Jim.Tambling at datatote.co.uk>wrote:

> Hi,
>
> I found that when using email to create a ticket, unless it is sent in
> plain text the CF fields are not parsed correctly.
>
> Hope this helps, Jim
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of nordik24
> Sent: 15 June 2010 13:12
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] create ticket via email
>
>
>
> hi
>
> im able to create a ticket by sending an email but i dont know how to
> fill the other fields apart from "Subject". I have 4 custom fields that
> i want to fill when i send the mail
>
> i use a php form to send the mails and i tried to put the custom field
> in the header to see if it works by typing "CF.{<custom field
> name>}=<value>" but nothing happens
>
> i hope someone knows how to do it
>
>
> --
> View this message in context:
> http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
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> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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