[rt-users] Original Quicksearch file

[Kenneth Crocker]

Max,

Yep. That's what I did. We added two new statuses and that's all we needed
to do. They showed up automatically in "Quicksearch" and "MySupportQueues".
Good luck.

Kenn
LBNL

On Wed, Jun 16, 2010 at 8:38 AM, Max McGrath <mmcgrath at carthage.edu> wrote:

> Thanks Kenn -
>
> I will look into this again.  So if I set this:
>
> Set(@ActiveStatus, qw(
>         new open resolved));
>
> in my RT_SiteConfig.pm I should only see those three in the Quicksearch?
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
>
> On Wed, Jun 16, 2010 at 10:34 AM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>
>> Max,
>>
>> I may be wrong, but I thought that with 3.8+ all you had to do for
>> Quicksearh staus values was setin the Active staus in RT_SiteConfig.pm,
>> which you did. I didn't think anything else needed to be done.
>>
>> Kenn
>> LBNL
>>
>> On Tue, Jun 15, 2010 at 6:45 PM, Max McGrath <mmcgrath at carthage.edu>wrote:
>>
>>> Hi all -
>>>
>>> Running RT 3.8.8 on Ubuntu 9.10.
>>>
>>> I was attempting to get the *resolved *status to show up in the
>>> Quicksearch box on the home page -- I had this working in 3.8.7 but it
>>> reverted back to the default way with the upgrade to 3.8.8.
>>>
>>> I, however, seemed to have screwed it up majorly and I now get the
>>> following on my home page:
>>>
>>> Error during compilation of /opt/rt3/local/html/Elements/Quicksearch:
>>> syntax error at /opt/rt3/local/html/Elements/Quicksearch line 54, near "[."
>>> syntax error at /opt/rt3/local/html/Elements/Quicksearch line 58, near "}]"
>>> syntax error at /opt/rt3/local/html/Elements/Quicksearch line 60, near "} }"
>>> syntax error at /opt/rt3/local/html/Elements/Quicksearch line 64, near "}"
>>>
>>> So, if someone could either help me get my Quicksearch working with the
>>> resolved status or without the resolved status that'd be great!  I just want
>>> it working again! :)
>>>
>>> Here is my config of
>>> /opt/rt3/local/html/Quicksearch/Elements/Quicksearch:
>>>
>>>
>>> <div class="ticket-overview">
>>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
>>>    titleright => loc("Edit"), titleright_href =>
>>> RT->Config->Get('WebPath').'/Prefs/Quicksearch.html' &>
>>> <& /Elements/QueueSummary,
>>>    cache => 'quick_search_queues',
>>>    queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists
>>> $unwanted->{$_->Name} },
>>> conditions => [. {cond => "Status = 'new'", name => loc ('new') },
>>> {cond => "Status = 'open'", name => loc
>>> ('open') },
>>> {cond => "Status = 'resolved'", name => loc
>>> ('resolved') }]
>>> &>
>>> </&>
>>> </div>
>>> <%INIT>
>>> my $unwanted =
>>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
>>>
>>> my @conditions = ();
>>> foreach ( RT::Queue->ActiveStatusArray ) {
>>>     push @conditions, { cond => "Status = '$_'", name => loc($_) };
>>> }
>>>
>>> I have also put the following in my RT_SiteConfig.pm:
>>>
>>> Set(@ActiveStatus, qw(
>>>         new open resolved));
>>>
>>> Am I missing something?  Thanks!
>>>
>>> Max
>>> --
>>> Max McGrath
>>> Asst. Network Admin/Systems Specialist
>>> Carthage College
>>> 262-552-5512
>>> mmcgrath at carthage.edu
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
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