[rt-users] E-mail reminders to owners of tickets

Asif Iqbal vadud3 at gmail.com
Wed Jun 16 22:10:29 EDT 2010

On Wed, Jun 16, 2010 at 11:54 AM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Tue, Jun 15, 2010 at 04:13:14PM -0400, Asif Iqbal wrote:
>> On Thu, Jun 10, 2010 at 3:09 PM, spark at cclsd.org <spark at cclsd.org> wrote:
>> > Hi Max,
>> > I use a daily dashboard subscription that is emailed to me each morning,
>> > apprising me of all open tickets according to the search criteria set in the
>> > dashboard. Works pretty well
>> I setup the same thing and I do not receive email. I am using RT 3.8.2. My email
>> works fine. I do not see any log in rt.log
>> Set($LogToFileNamed , "rt.log");    #log to rt.log
>> any idea how to debug this issue?
> Did you set up the cron job specified in README which takes care of
> sending dashboards?

doh! no i did not. let me set that up real quick. thanks for the pointer.

> -kevin
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

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