[rt-users] create ticket via email

[nordik24]

i have installed CommandByMail but when i add
Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
server and cant do anything, dont know why this happens
i followed this install README
http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html



Kenneth Crocker wrote:
> 
> nordik,
> 
> We just installed 3.8.7 and we had to install CommandByMail separately,
> along with adding it to the plugins. That's no problem and it works well.
> There are some readme instructions for how to use it, but basically, the
> command lines are "CF{name of CF}: value" (minus the quotes, of course). I
> ran into a problem with a "text" CF, or more accurately, ran into a
> problem
> with my email editor. Our email editor adds a newline delimiter when it
> does
> a wrap on content and CBM stops loading the value of a CF the moment it
> see
> a newline delimiter. So, when I enter more than 58 to 60 charaters (the
> point at which the email editor adds a newline delimiter), the rest gets
> dropped. So, keep that in mind.
> 
> Good luck.
> 
> Kenn
> LBNL
> 
> On Wed, Jun 16, 2010 at 1:00 AM, nordik24 <nordik24 at gmail.com> wrote:
> 
>>
>> i use rt 3.8 so it is there by default but i havent configured it, maybe
>> thats whats missing
>> if i get it to work with the extension:CommandByMail how should i type so
>> that my custom fields are filled correctly ??
>>
>>
>> Kenneth Crocker wrote:
>> >
>> > Jim,
>> >
>> > You DO have CommandByMail installed, yes?
>> >
>> > Kenn
>> > LBNL
>> >
>> > On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling
>> > <Jim.Tambling at datatote.co.uk>wrote:
>> >
>> >> Hi,
>> >>
>> >> I found that when using email to create a ticket, unless it is sent in
>> >> plain text the CF fields are not parsed correctly.
>> >>
>> >> Hope this helps, Jim
>> >>
>> >> -----Original Message-----
>> >> From: rt-users-bounces at lists.bestpractical.com
>> >> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
>> nordik24
>> >> Sent: 15 June 2010 13:12
>> >> To: rt-users at lists.bestpractical.com
>> >> Subject: [rt-users] create ticket via email
>> >>
>> >>
>> >>
>> >> hi
>> >>
>> >> im able to create a ticket by sending an email but i dont know how to
>> >> fill the other fields apart from "Subject". I have 4 custom fields
>> that
>> >> i want to fill when i send the mail
>> >>
>> >> i use a php form to send the mails and i tried to put the custom field
>> >> in the header to see if it works by typing "CF.{<custom field
>> >> name>}=<value>" but nothing happens
>> >>
>> >> i hope someone knows how to do it
>> >>
>> >>
>> >> --
>> >> View this message in context:
>> >> http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
>> >> Sent from the Request Tracker - User mailing list archive at
>> Nabble.com.
>> >>
>> >>
>> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy
>> >> a copy at http://rtbook.bestpractical.com
>> >>
>> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> >> Buy a copy at http://rtbook.bestpractical.com
>> >>
>> >
>> >
>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> > Buy a copy at http://rtbook.bestpractical.com
>> >
>>
>> --
>> View this message in context:
>> http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 

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