[rt-users] create ticket via email

[Kevin Falcone]

On Thu, Jun 17, 2010 at 01:22:36AM -0700, nordik24 wrote:
> 
> i have installed CommandByMail but when i add
> Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
> server and cant do anything, dont know why this happens
> i followed this install README
> http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html

You really need to post apache error logs.  Since you got a 500 there
will be something.

-kevin

> Kenneth Crocker wrote:
> > 
> > nordik,
> > 
> > We just installed 3.8.7 and we had to install CommandByMail separately,
> > along with adding it to the plugins. That's no problem and it works well.
> > There are some readme instructions for how to use it, but basically, the
> > command lines are "CF{name of CF}: value" (minus the quotes, of course). I
> > ran into a problem with a "text" CF, or more accurately, ran into a
> > problem
> > with my email editor. Our email editor adds a newline delimiter when it
> > does
> > a wrap on content and CBM stops loading the value of a CF the moment it
> > see
> > a newline delimiter. So, when I enter more than 58 to 60 charaters (the
> > point at which the email editor adds a newline delimiter), the rest gets
> > dropped. So, keep that in mind.
> > 
> > Good luck.
> > 
> > Kenn
> > LBNL
> > 
> > On Wed, Jun 16, 2010 at 1:00 AM, nordik24 <nordik24 at gmail.com> wrote:
> > 
> >>
> >> i use rt 3.8 so it is there by default but i havent configured it, maybe
> >> thats whats missing
> >> if i get it to work with the extension:CommandByMail how should i type so
> >> that my custom fields are filled correctly ??
> >>
> >>
> >> Kenneth Crocker wrote:
> >> >
> >> > Jim,
> >> >
> >> > You DO have CommandByMail installed, yes?
> >> >
> >> > Kenn
> >> > LBNL
> >> >
> >> > On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling
> >> > <Jim.Tambling at datatote.co.uk>wrote:
> >> >
> >> >> Hi,
> >> >>
> >> >> I found that when using email to create a ticket, unless it is sent in
> >> >> plain text the CF fields are not parsed correctly.
> >> >>
> >> >> Hope this helps, Jim
> >> >>
> >> >> -----Original Message-----
> >> >> From: rt-users-bounces at lists.bestpractical.com
> >> >> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
> >> nordik24
> >> >> Sent: 15 June 2010 13:12
> >> >> To: rt-users at lists.bestpractical.com
> >> >> Subject: [rt-users] create ticket via email
> >> >>
> >> >>
> >> >>
> >> >> hi
> >> >>
> >> >> im able to create a ticket by sending an email but i dont know how to
> >> >> fill the other fields apart from "Subject". I have 4 custom fields
> >> that
> >> >> i want to fill when i send the mail
> >> >>
> >> >> i use a php form to send the mails and i tried to put the custom field
> >> >> in the header to see if it works by typing "CF.{<custom field
> >> >> name>}=<value>" but nothing happens
> >> >>
> >> >> i hope someone knows how to do it
> >> >>
> >> >>
> >> >> --
> >> >> View this message in context:
> >> >> http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
> >> >> Sent from the Request Tracker - User mailing list archive at
> >> Nabble.com.
> >> >>
> >> >>
> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy
> >> >> a copy at http://rtbook.bestpractical.com
> >> >>
> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> >> Buy a copy at http://rtbook.bestpractical.com
> >> >>
> >> >
> >> >
> >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> > Buy a copy at http://rtbook.bestpractical.com
> >> >
> >>
> >> --
> >> View this message in context:
> >> http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html
> >> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> >>
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >>
> > 
> > 
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> > 
> 
> -- 
> View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28911683.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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