[rt-users] Read User Custom Field of Ticket Originator
proosakos at yahoo.com
Thu Jun 17 13:17:15 EDT 2010
I was curious if anyone could point me to sample code snippet that would
allow me to retrieve the value of a user custom field associated with the
original requestor/originator of a ticket generated from an incoming email,
from within a Scrip. The ultimate goal is, on create of a new ticket in the
queue associated with email generated tickets, inspect a custom field for
the requestor of that ticket, and move the ticket to another queue based on
the value of the requestor's custom field. I have found lots of examples to
read values of custom fields associated directly with the ticket, but not
user custom fields associated with the original requestor.
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