[rt-users] canned searches by CustomField

Michael W. Lucas mwlucas at blackhelicopters.org
Thu Jun 17 15:35:56 EDT 2010


I have a CustomField containing a list of all of our customers.  When
a ticket is opened, the customer service rep selects the customer from
this field.

Management wants a way to easily view all open tickets by customer.
Rather than creating a query, they want to just select the customer
name from a drop-down and see all of the customers' open tickets.  I
could do a separate dashboard for each customer, but that seems

I'm sure there's a straightforward way to do this, but the archives
seem to be full of discussions on searching custom fields and not how
to get a drop-down based search.

Any suggestions?


Michael W. Lucas 	mwlucas at BlackHelicopters.org
http://www.MichaelWLucas.com/, http://blather.MichaelWLucas.com/
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