[rt-users] canned searches by CustomField

[Jerrad Pierce]

Must it really be a drop-down? With RTx::Tags you can do a simple search:

 .customer:DairyQueen

It doesn't currently support searching for values with embedded spaces,
but there's no reason you couldn't customize it. You could even tweak the
cloud from operating on the tags Custom Field to the Customer CF, thereby
solving your "point and click" interface problem as well.
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