[rt-users] canned searches by CustomField

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Thu Jun 17 15:41:58 EDT 2010

Must it really be a drop-down? With RTx::Tags you can do a simple search:


It doesn't currently support searching for values with embedded spaces,
but there's no reason you couldn't customize it. You could even tweak the
cloud from operating on the tags Custom Field to the Customer CF, thereby
solving your "point and click" interface problem as well.
Cambridge Energy Alliance: Save money. Save the planet.

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