[rt-users] Mailgate+LDAP: Email creates uneditable/unviewable tickets

Harout Hedeshian hhedeshian at symplified.com
Tue Jun 22 16:58:18 EDT 2010

My apologies if this the second time you are seeing this, it seems the first
one didn't go through?


I'm having some problems with mailgate automatically creating tickets. There
doesn't seem to be any mention for my specific problem in TFM (or anywhere
else). Googling the exact error returns three results; all on the same down
server. I'd really appreciate is if someone could help out.

It seems like tickets are created without problem (auto reply scrip #3 works
as well). When trying to reply to the ticket the error "no value sent for
required parameter 'Attributes'" (seems to be a generic perl error?) is
displayed and the page hangs. The same error occurs when clicking on the
"people" and "jumbo" tabs. When viewing the summary page, all of the
expected fields are present and populated. There are no errors recorded in
/var/log/httpd/error* or /var/log/messages. Screenshots, log files, config
files, etc available on request.

Steps to reproduce:
1. send email to its at domain.tld (of course we a are using a real one)
2. Log in to selfservice as an unprivileged user or as root
3. Do one of:
  I. Reply to the ticket
  II. Click the "people" tab
  III. Click the "jumbo" tab
Reproducibility: 100%.

OS: CentOS 5.5
RT 3.8.8 (new install).
Install instructions used: README and (mostly)
Using ActiveDirectory with  RT::Authen::ExternalAuth; configured exactly as
in the tutorial above.
Active Directory Version: 2008 schema
Latest (as of yesterday) RT FM


Harout Hedeshian

Harout Hedeshian
Mobile: 303.819.1549
hhedeshian at symplified.com

The Cloud Security Company
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