[rt-users] HTML for ticket body.

[Trần Trọng Tấn]

Problem solved. I don't know why but after change
Set($PreferRichText, 1);
to
Set($PreferRichText, true);
then restart apache, HTML just showed up.

2010/6/23 Trần Trọng Tấn <giobuon at gmail.com>

> I'm using RT ver 3.8.8 and it's lastest.
> Here my config file:
>
> Set($WebBaseURL , "http://sup.xxxx.net");
> Set($WebPath , "");
> Set($rtname, "noc.xxxx.vn");
> Set($DatabasePassword , "xxxxxx");
>
> Set($OwnerEmail, "xxxxxxxt");
>
> Set($MailCommand, 'smtp');
> Set($SMTPServer, 'localhost');
> Set($SMTPFrom, 'xxxxx at xxxxx.net');
> Set($CorrespondAddress, 'xxxxx at xxxxx.net');
> Set($CommentAddress, 'xxxxx at xxxxx.net');
>
> Set($PreferRichText, 1);
> Set($TrustHTMLAttachments, 1);
>
> Set($RTAddressRegexp, '^(xxxx.*\@xxx.net)$');
> Set($HomePageRefreshInterval, 120);
> Set($MaxInlineBody, 512000);
>
> Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::ToggleSuperUser
> RT::Extension::MergeUsers RT::Extension::ResetPassword));
>
> require
> "/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm";
> Set($AutoCreateNonExternalUsers, 1);
> 1;
>
>
>
> I still can't see any HTML tables on Ticket/Display.html. Did I get wrong
> somewhere?
>
> On Wed, Jun 23, 2010 at 10:08 AM, Kevin Falcone <falcone at bestpractical.com
> > wrote:
>
>> On Tue, Jun 22, 2010 at 04:43:49PM +0200, Emmanuel Lacour wrote:
>> > On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote:
>> > > I want to display some basic HTML tag (like table) on ticket body on
>> page
>> > > /Ticket/Display.html. Where can I configure to enable it? or mod some
>> code
>> > > to do it?
>> > >
>> >
>> > you have to change the file share/html/Ticket/Display.html.
>> >
>> > but first:
>> >
>> > - see if the place where you wan't to add code correspond to one of the
>> >   callbacks defined in this file. If yes, use this callback as described
>> >   here: http://wiki.bestpractical.com/view/CustomizingWithCallbacks
>> > - if there is no usefull callback, copy this file to local/html/Ticket/
>> >   and modify it
>> >
>> > then you need to clear the mason cache (rm -rf var/mason_data/obj) and
>> > restart your webserver to see your changes.
>>
>> Actually, if all you want to do is allow HTML tables sent in email to
>> RT to show up on Ticket/Display.html you can tell RT to do that using
>> $PreferRichText in the config.  You need a very recent RT release for
>> the table scrubber restrictions to be relaxes to work with the code
>> excel/word generate.
>>
>> -kevin
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100624/4c8bd90a/attachment.htm>