[rt-users] HTML for ticket body.

[Trần Trọng Tấn]

I'm using RT ver 3.8.8 and it's lastest.
Here my config file:

Set($WebBaseURL , "http://sup.xxxx.net");
Set($WebPath , "");
Set($rtname, "noc.xxxx.vn");
Set($DatabasePassword , "xxxxxx");

Set($OwnerEmail, "xxxxxxxt");

Set($MailCommand, 'smtp');
Set($SMTPServer, 'localhost');
Set($SMTPFrom, 'xxxxx at xxxxx.net');
Set($CorrespondAddress, 'xxxxx at xxxxx.net');
Set($CommentAddress, 'xxxxx at xxxxx.net');

Set($PreferRichText, 1);
Set($TrustHTMLAttachments, 1);

Set($RTAddressRegexp, '^(xxxx.*\@xxx.net)$');
Set($HomePageRefreshInterval, 120);
Set($MaxInlineBody, 512000);

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::ToggleSuperUser
RT::Extension::MergeUsers RT::Extension::ResetPassword));

require
"/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm";
Set($AutoCreateNonExternalUsers, 1);
1;



I still can't see any HTML tables on Ticket/Display.html. Did I get wrong
somewhere?

On Wed, Jun 23, 2010 at 10:08 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Tue, Jun 22, 2010 at 04:43:49PM +0200, Emmanuel Lacour wrote:
> > On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote:
> > > I want to display some basic HTML tag (like table) on ticket body on
> page
> > > /Ticket/Display.html. Where can I configure to enable it? or mod some
> code
> > > to do it?
> > >
> >
> > you have to change the file share/html/Ticket/Display.html.
> >
> > but first:
> >
> > - see if the place where you wan't to add code correspond to one of the
> >   callbacks defined in this file. If yes, use this callback as described
> >   here: http://wiki.bestpractical.com/view/CustomizingWithCallbacks
> > - if there is no usefull callback, copy this file to local/html/Ticket/
> >   and modify it
> >
> > then you need to clear the mason cache (rm -rf var/mason_data/obj) and
> > restart your webserver to see your changes.
>
> Actually, if all you want to do is allow HTML tables sent in email to
> RT to show up on Ticket/Display.html you can tell RT to do that using
> $PreferRichText in the config.  You need a very recent RT release for
> the table scrubber restrictions to be relaxes to work with the code
> excel/word generate.
>
> -kevin
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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