[rt-users] Queue CC question
jpierce at cambridgeenergyalliance.org
Thu Jun 24 13:35:47 EDT 2010
> I'm wondering if there's a way to make such that if a someone replies to
> an existing ticket, but CCs the address for another queue in the same RT
> installation, RT would create a new ticket in that CCd queue.
Given how RT handles addresses and talking to itself, etc. it seems like it
would be better to check the subject for EMERGENCY and have a scrip
move/notify/assign the ticket as needed.
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