[rt-users] Queue CC question

Kenneth Crocker kfcrocker at lbl.gov
Thu Jun 24 14:16:21 EDT 2010


Along the same lines, you can also create a scrip to create a new ticket in
the Emergency Queue based on the same examination of the subject line.


On Thu, Jun 24, 2010 at 10:35 AM, Jerrad Pierce <
jpierce at cambridgeenergyalliance.org> wrote:

> > I'm wondering if there's a way to make such that if a someone replies to
> > an existing ticket, but CCs the address for another queue in the same RT
> > installation, RT would create a new ticket in that CCd queue.
> Given how RT handles addresses and talking to itself, etc. it seems like it
> would be better to check the subject for EMERGENCY and have a scrip
> move/notify/assign the ticket as needed.
> --
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