[rt-users] Queue CC question

Ross Lawrie ross at riverstyx.net
Thu Jun 24 14:23:34 EDT 2010

On Thu, 2010-06-24 at 11:16 -0700, Kenneth Crocker wrote:
> Ross,
> Along the same lines, you can also create a scrip to create a new
> ticket in the Emergency Queue based on the same examination of the
> subject line.
> Kenn
> On Thu, Jun 24, 2010 at 10:35 AM, Jerrad Pierce
> <jpierce at cambridgeenergyalliance.org> wrote:
>         > I'm wondering if there's a way to make such that if a
>         someone replies to
>         > an existing ticket, but CCs the address for another queue in
>         the same RT
>         > installation, RT would create a new ticket in that CCd
>         queue.
>         Given how RT handles addresses and talking to itself, etc. it
>         seems like it
>         would be better to check the subject for EMERGENCY and have a
>         scrip
>         move/notify/assign the ticket as needed.

Thanks Kenn (and Jerrad), I don't know why I didn't consider the scrip
approach.  I'll give this a shot.


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