[rt-users] Taking a ticket.

Mark Jenks mark.jenks at iodincorporated.com
Thu Jun 24 15:28:23 EDT 2010

I have a new queue that I am setting up, and all of the users are
currently setup for AdminCC.


They get a copy of the original email (New ticket created), but when one
of them goes in and "Takes" a ticket, how can I set it so no one else
gets a copy of the emails anymore, just the requestor and taker.


I see that you can set permissions on owner, which is great.   But what
do I set for Watcher so they get an email notification of a new ticket?


I've looked around, what am I missing?



Mark Jenks

Network Administrator

iod incorporated

mark.jenks at iodincorporated.com



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