[rt-users] Taking a ticket.

[Mark Jenks]

I have a new queue that I am setting up, and all of the users are
currently setup for AdminCC.

 

They get a copy of the original email (New ticket created), but when one
of them goes in and "Takes" a ticket, how can I set it so no one else
gets a copy of the emails anymore, just the requestor and taker.

 

I see that you can set permissions on owner, which is great.   But what
do I set for Watcher so they get an email notification of a new ticket?

 

I've looked around, what am I missing?

 

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Mark Jenks

Network Administrator

iod incorporated

mark.jenks at iodincorporated.com

920-406-3702

 


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