[rt-users] Help and Ideas needed for a special setup

[Jason Maderios]

What about putting a file in rt3/local.

Have the scrip read the file pick the user ID first in the list.

Write the list back out to the file putting the chosen person last.

You could write the tool to skip a person with a comment in front of their ID -  So if someone was off or for whatever reason you could not put them in "line".  

Use a simple CGI frontend to edit the page so that group could turn on and off people as they needed to so it does not become an admin nightmare.

The same thing could be done in a table in the database instead of a file...

Jason Maderios





From: Todd Chapman 
Sent: Thursday, June 24, 2010 9:41 PM
To: Torsten Brumm 
Cc: rt-users at lists.bestpractical.com 
Subject: Re: [rt-users] Help and Ideas needed for a special setup


A scrip could check who owns the last ticket and give the new ticket to the next person in the list of possible owners. 

Sent from my iPhone

On Jun 25, 2010, at 12:39 AM, Torsten Brumm <torsten.brumm at googlemail.com> wrote:


  Hi,
  today i got a request from a department, they need the following Setup:

  1. Queue
  2. 10 possible Ticket Owners

  They like to have the ticket given to the owners automatically by a round robin mechanism. I have no idea at the moment how to do this. Any hints or ideas?

  Thanks
  Torsten

  -- 
  MFG

  Torsten Brumm

  http://www.brumm.me
  http://www.elektrofeld.de


  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
  Buy a copy at http://rtbook.bestpractical.com


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