[rt-users] pulling AT custom fields into ticket custom fields

[Todd Chapman]

Asset Tracker uses RT's custom field libraries, so that's where to
look for the appropriate methods.

On Mon, Jun 28, 2010 at 1:21 PM, Adam Brown <Adam.Brown at fidessa.com> wrote:
> I currently have it set up where I have a ticket custom field set up with
> all the assets in AT. When creating a ticket it makes the link to the asset
> based on the custom field.
>
>
>
> I want to set it up now where when a user picks the asset in the CF for the
> ticket, a number of custom fields in the ticket will be populated based on
> the custom field values from the asset. This way I can query a ticket using
> any spec from the asset
>
>
>
> I think I can write the scrip but I can't figure out how to extract the
> custom field value for a given field on  given asset. I can't seem to find
> the sub routine in any of the RTx lib files.
>
>
>
> Any suggestions?
>
>
>
> Adam
>
>
>
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