[rt-users] pulling AT custom fields into ticket custom fields

[Adam Brown]

I currently have it set up where I have a ticket custom field set up
with all the assets in AT. When creating a ticket it makes the link to
the asset based on the custom field.

 

I want to set it up now where when a user picks the asset in the CF for
the ticket, a number of custom fields in the ticket will be populated
based on the custom field values from the asset. This way I can query a
ticket using any spec from the asset

 

I think I can write the scrip but I can't figure out how to extract the
custom field value for a given field on  given asset. I can't seem to
find the sub routine in any of the RTx lib files.

 

Any suggestions?

 

Adam

 

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