[rt-users] Category no longer shows in ticket

Kenneth Crocker kfcrocker at lbl.gov
Mon Jun 28 15:05:19 EDT 2010


Sorry it took so long for me to reply on this. I have a Custom Field named
"QA Approver" and it has a Category that is linked to another CF named
"ITBS-Dev-Group". A snap shot is below:

When looking at the CF in a ticket, there is no category drop-down to
shorten the display list:


How do I get the ticket display to act like it did for 3.6.4 for categories?

P.S. If these screen shots don't display, I've put them in a Word Doc and
attached them



On Tue, May 25, 2010 at 12:04 PM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Tue, May 18, 2010 at 12:06:30PM -0700, Kenneth Crocker wrote:
> >
> >    Upon further testing, I've discovered that the Category of a Custom
> Field only disappears from
> >    the Update Ticket screen when that Category is linked to another CF.
> When I remove the link,
> >    the Category shows up again. Is this normal? What is the reasoning for
> this?
> You really need to provide small screenshots and a reproduction method
> for this, it sounds like you've misconfigured this new feature.
> -kevin
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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