[rt-users] Category no longer shows in ticket

Kenneth Crocker kfcrocker at lbl.gov
Mon Jun 28 15:41:35 EDT 2010


Kinda wierd. If I apply the CF "ITBS-Dev-Group" to the Queue AND I had
modified the CF to have that CF as a linked category, the display shows the
CF "ITBS-Dev-Froup" as a separate CF to be selected. However, if I apply the
CF "ITBS-Dev-Group" and do NOT link that CF as the category with any other
CF, then the display acts like it did in 3.6.4, which I think is the correct
display. IT shows as a drop-down right above each CF that applied to that
Queue. I would think that if I checked the link box to link one CF to
another as a category, it would show it each time right above the CF that
has a category. Instead, it is the other way around. I have to "uncheck" the
link box to get it right.


On Mon, Jun 28, 2010 at 12:23 PM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Mon, Jun 28, 2010 at 12:05:19PM -0700, Kenneth Crocker wrote:
> >    Sorry it took so long for me to reply on this. I have a Custom Field
> named "QA Approver" and
> >    it has a Category that is linked to another CF named "ITBS-Dev-Group".
> A snap shot is below:
> What happens when you apply ITBS-Dev-Group to the same queue where
> you're trying to use QA Approver?
> -kevin
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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