[rt-users] Category no longer shows in ticket

[Kenneth Crocker]

Kevin,

Yes, I see now. I use this Category(value) for 3 different Custom FIelds. If
I link them and then apply it, the user only has to select their category
once and then it's set for all the CF's that use it. Kool. That saves a few
selection entries and therefore time.

Thanks.

Kenn
LBNL

On Mon, Jun 28, 2010 at 1:01 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Jun 28, 2010 at 12:41:35PM -0700, Kenneth Crocker wrote:
> >    Kinda wierd. If I apply the CF "ITBS-Dev-Group" to the Queue AND I had
> modified the CF to have
> >    that CF as a linked category, the display shows the CF
> "ITBS-Dev-Froup" as a separate CF to be
> >    selected.
>
> Yes, and when you select a value from ITBS-Dev-Group it will load the
> proper
> set of values into QA Approver.
>
> This is the way this UI works in 3.8
>
> You do not want the 3.6 behavior, it was broken in an incredible
> number of ways.
>
> -kevin
>
> >    However, if I apply the CF "ITBS-Dev-Group" and do NOT link that CF as
> the category
> >    with any other CF, then the display acts like it did in 3.6.4, which I
> think is the correct
> >    display. IT shows as a drop-down right above each CF that applied to
> that Queue. I would think
> >    that if I checked the link box to link one CF to another as a
> category, it would show it each
> >    time right above the CF that has a category. Instead, it is the other
> way around. I have to
> >    "uncheck" the link box to get it right.
> >
> >    Kenn
> >    LBNL
> >
> >    On Mon, Jun 28, 2010 at 12:23 PM, Kevin Falcone <[1]
> falcone at bestpractical.com> wrote:
> >
> >      On Mon, Jun 28, 2010 at 12:05:19PM -0700, Kenneth Crocker wrote:
> >      > Sorry it took so long for me to reply on this. I have a Custom
> Field named "QA Approver"
> >      and
> >      > it has a Category that is linked to another CF named
> "ITBS-Dev-Group". A snap shot is
> >      below:
> >
> >      What happens when you apply ITBS-Dev-Group to the same queue where
> >      you're trying to use QA Approver?
>
>
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