[rt-users] script : custom action by ticket creation or modification

[Horst Kriegers]

Hello,
 
the following scrip works only "On transaction" but not wen a new
ticket is created.
What is wrong ?
 
 
- Condition : User Defined
- Custom condition :
 
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
 
if ($trans->Type eq 'CustomField') {
  my $cf = new RT::CustomField($RT::SystemUser);
  $cf->LoadByName(Queue => $ticket->QueueObj->id, Name =>
"Qualification sécurité");
  return 0 unless $cf->id;
  
  if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") {
    return 1;
  }
  
}
return 0; 
 
 
 
Thanks in advance for your help.
Horst

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