[rt-users] Reply to Resolved Ticket

[Emmanuel Lacour]

On Tue, Jun 29, 2010 at 12:51:23PM +1000, Sam Quade wrote:
> Hi
> Looking for a way to set a rule for resolved tickets to lock them down to either not accept replies or preferably on reply to create a new ticket in that same queue.
> It wouldn't necessarily need to refer to the old ticket but that would be handy.
> Appreciate any assistance with this, apologies if it has been covered before.
> 
> Using version RT 3.8.7
> 

You have to setup a scrip for this:

Scrip condition: http://wiki.bestpractical.com/view/ReplyToResolved
Scrip action: http://wiki.bestpractical.com/view/ForkIntoNewTicket