[rt-users] Ticket/User creation

Emmanuel Lacour elacour at easter-eggs.com
Wed Jun 30 10:55:38 EDT 2010

On Wed, Jun 30, 2010 at 09:13:17AM +0200, Michelle Sullivan wrote:
> Is there and API available in 3.6 or 3.8 so that I can create a ticket
> and get the ticket number (and create a user if necessary).
> Currently I have a web interface that collects data, sets up an email
> with the required support information and sends it to a Queue Input address.
> I'd like to get the ticket number and connect directly to the RT
> interface/DB to do the job and collect the ticket number so I can put in
> references to the ticket into the other DB (my DB) so that we can see
> all RT support tickets linked to a specific issue.  I'd be happy to
> continue to do this via email, but it would be better to get a direct link.
> If there is can someone point me to the docs (preferably with a simple
> example) please?

you can use the REST[1] interface provided by RT. See [2] for examples on
how to use it.

[1] - http://fr.wikipedia.org/wiki/Representational_State_Transfer
[2] - http://wiki.bestpractical.com/view/REST

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