[rt-users] How to send a different message to each requestor of ticket?

[Ruslan Zakirov]

Hello Guenter,

Such functionality is not implemented in RT 3.8 and I don't know about
any patches that add it.
Patches are welcome.

As workaround different way to handle things can used. Instead of one
ticket with many requestors you can use multiple tickets with one
requestor linked to one central ticket describing this problem. Sure
this need some love to be users friendly, but such solution has its
advantages in isolating requestors from each other.

On Mon, Mar 1, 2010 at 6:49 PM, Guenter Burgstaller
<Guenter.Burgstaller at herold.at> wrote:
> Hello,
>
> There can be several requestors for a single ticket. I want to send a
> different customized HTML message to each requestor.
>
> E.g. the first requestor should get:
>
> Dear John,
>
> Your ticket #999 has been closed. Please provide feedback on our
> service using [here is a personalized URL to a web based feedback
> form].
>
> The second requestor should get:
>
> Dear Karen,
>
> Your ticket #999 has been closed. Please provide feedback on our
> service using [here is a personalized URL to a web based feedback
> form].
>
> And so on for all other existing requestors of ticket #999.
>
> I know how to send HTML messages and I can list all requestors of a
> ticket in a template using e.g. this code sample from the RT wiki:
>
> Requestors: {
>  my $users = $Ticket->Requestors->UserMembersObj;
>  my $output = '';
>  while( my $user = $users->Next ) {
>     $output .= ', ' if $output;
>     $output .= $user->Name;
>  }
>  $output;
> }
>
> But how can I trigger a different mail to each requestor?
>
> Regards,
>
> Günter Burgstaller


-- 
Best regards, Ruslan.