[rt-users] Scrip to create multiple child tickets

Jonathan Rummel jrummel at imapp.com
Tue Mar 2 11:18:45 EST 2010


Hi everyone,

I have a Select Multiple custom field called 'Client'.  I want my scrip to
create a child ticket for each client selected.  So far, my scrip works, but
only creates 1 child ticket, no matter how many clients are selected.  Here
is my current scrip:

RT 3.6.5

Description:	 Create multiple child tix
Condition:	User Defined
Action: Create Tickets
Template:	Custom Template: Create multiple child tickets
Stage: Transaction Create

Custom condition:
if ($self->TransactionObj->Type ne 'Create' &&
    $self->TicketObj->FirstCustomFieldValue('Client') eq 'client1) {
     return 1;
}

if ($self->TransactionObj->Type ne 'Create' &&
    $self->TicketObj->FirstCustomFieldValue('Client') eq 'client2') {
     return 1;
}

return 0;

Here is the Template code:
===Create-Ticket: client
Subject: {$Tickets{'TOP'}->Subject}
({$Tickets{'TOP'}->FirstCustomFieldValue('Client')})
Depended-On-By: {$Tickets{'TOP'}->Id()}
Owner: testuser
Queue: Client Issues
Content: This ticket has been auto-created.
ENDOFCONTENT

Is there anyone that can help me identify why only 1 child ticket is being
created, and not multiple?  I obviously have limited skills here, so any
help would be greatly appreciated!  Please please help!

Thanks so much!
Jonathan
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