[rt-users] Asset Tracker not installing. please help.

[Lander, Scott]

I believe you have a setting in your RT_SiteConfig file something like this;

Set(@Plugins,(qw(RT::Extension::PriorityAsString)));

And, AT had you add (or, added) a Set (@Plugins line above this.   You need to either comment one out, or combine the two instead.




-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Michael Neuschafer
Sent: Tuesday, March 02, 2010 6:49 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Asset Tracker not installing. please help.

I been having someone help me out on this.  But now im stuck on the part
below, any suggestions?

Password: 
Now populating AssetTracker database schema.
Creating database schema.
Done setting up database schema.
Now inserting AssetTracker database ACLs
Done setting up database ACLs.
Now inserting AssetTracker data
[Tue Mar  2 23:24:58 2010] [crit]: Can't locate
RT/Extension/PriorityAsString.pm in @INC (@INC contains: /opt/rt3/lib
/etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627, <SCHEMA>
line 78. (/opt/rt3/lib/RT.pm:377)
Can't locate RT/Extension/PriorityAsString.pm in @INC (@INC contains:
/opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0
/usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at
/opt/rt3/lib/RT.pm line 627, <SCHEMA> line 78.
make: *** [initdb] Error 255

Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Tuesday, March 02, 2010 3:04 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Asset Tracker not installing. please help.

On Tue, Mar 02, 2010 at 01:48:40PM -0800, Michael Neuschafer wrote:
>    oot at vmsvr13:~/1.2.4b1# cd /opt/rt3
>    root at vmsvr13:/opt/rt3# make install

Why are you doing this, instead of running 'make install' from the
1.2.4b1 directory?

-kevin


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