[rt-users] Asset Tracker not installing. please help.

[Kevin Falcone]

Please don't CC me directly.
I explicitly set Reply-To, please follow it.

On Tue, Mar 02, 2010 at 03:48:56PM -0800, Michael Neuschafer wrote:
> I been having someone help me out on this.  But now im stuck on the part
> below, any suggestions?
> 
> Password:
> Now populating AssetTracker database schema.
> Creating database schema.
> Done setting up database schema.
> Now inserting AssetTracker database ACLs
> Done setting up database ACLs.
> Now inserting AssetTracker data
> [Tue Mar  2 23:24:58 2010] [crit]: Can't locate
> RT/Extension/PriorityAsString.pm in @INC (@INC contains: /opt/rt3/lib
> /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
> /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627, <SCHEMA>
> line 78. (/opt/rt3/lib/RT.pm:377)
> Can't locate RT/Extension/PriorityAsString.pm in @INC (@INC contains:
> /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0
> /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5
> /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at
> /opt/rt3/lib/RT.pm line 627, <SCHEMA> line 78.
> make: *** [initdb] Error 255

That looks like AssetTracker isn't correctly setting local/lib AND lib
in @INC

You can probably get past this by commenting out the Set(@Plugins)
line in your RT while running the command, or by setting
PERL5LIB=/opt/rt3/local/lib 
temporarily when running the command

Please note that AT appears to have already run schema and acl
creation, so you only want to run the content piece (or restore this
test database and try again)

-kevin

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
> Falcone
> Sent: Tuesday, March 02, 2010 3:04 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Asset Tracker not installing. please help.
> 
> On Tue, Mar 02, 2010 at 01:48:40PM -0800, Michael Neuschafer wrote:
> >    oot at vmsvr13:~/1.2.4b1# cd /opt/rt3
> >    root at vmsvr13:/opt/rt3# make install
> 
> Why are you doing this, instead of running 'make install' from the
> 1.2.4b1 directory?
> 
> -kevin
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