[rt-users] Approval Queue Approved/Rejected Templates and "Parent" Request Correspondence

[Foggi, Nicola]

Oh good idea!  So if the template is "blank" it essentially won't do anything?

I'll give that a try!

Thanks!

Nicola

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com on behalf of Kevin Falcone
Sent: Wed 3/3/2010 9:13 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Approval Queue Approved/Rejected Templates and "Parent" Request Correspondence
 
On Tue, Mar 02, 2010 at 11:33:24PM -0600, Foggi, Nicola wrote:
>    Hey Everyone,
> 
>    So we're utilizing approvals, and when an approver approvals or rejects a request, the owner
>    of the "parent" request gets double notifications.  The first is from the templates:
> 
>    Approval Passed
>    All Approvals Passed
>    Approval Rejected
> 
>    the 2nd email is the fact that it puts the notes from the approver as correspondence on the
>    original request.  It looks like the template names are hard coded into the code, so if I were
>    to rename them (as to not delete them) what would that break?
> 
>    or is there a way to filter the and id that it's correspondence from the approval system and
>    not send that email notification out but send others out?  we want to be able to receive
>    correspondence updated, i might be able to filter on the subject since that's defined from the
>    approval template?
> 
>    thoughts?  or am I missing a simple fix?

I suspect you actually just want a blank Correspondence or Admin
Correspondence template in the ___Approvals queue, so that the normal
On Correspond Notify Foo scrip won't send mail for that queue

-kevin


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