[rt-users] CommandByMail Extension

[Ken Crocker]

Kenneth,

Are you saying I need a < and a > on each side of the CF name? In 
addition to the brackets?

Kenn
LBNL

On 3/3/2010 12:29 PM, Kenneth Marshall wrote:
> Oops, the syntax for Custom Fields using CommandByMail is
>
> CustomField.{<CFName>}: <custom field value>
>
> or 
>
> CF.{<CFName>}: <custom field value>
>
> That works here with spaces.
>
> Cheers,
> Ken
>
> On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
>   
>> Since the parsing for this is via regex, maybe we can adjust
>> the regex used to incorporate spaces in CFs.
>>
>> Cheers,
>> Ken
>>
>> On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
>>     
>>> To list,
>>>
>>> I've finally got CommandByMail to work with Custom Fields. Apparently, for 
>>> any Custom Field to work, it needs to have a one-word name or a hyphenated 
>>> name. I didn't read this in any of the READ ME's. So, since 98% of my 
>>> Custom Fields have more than one word, like "Migrated Date", I will need to 
>>> change it to "Migrated-Date" and change all queries to look for a hypenated 
>>> version of what they used to look for. OH Well, at least it now works.
>>>
>>> Thanks anyway.
>>>
>>> Kenn
>>> LBNL
>>>
>>> On 2/23/2010 1:43 PM, Kevin Falcone wrote:
>>>       
>>>> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
>>>>   
>>>>         
>>>>> I've installed CommandByMail. The instructions describe the ability to 
>>>>> create a ticket WITH CustomField values. However, I'm finding this 
>>>>> doesn't seem to be true. Do I also need to install an additional 
>>>>> extension for this?
>>>>>     
>>>>>           
>>>> What did you try, how did it fail, etc etc.
>>>> You can certainly set Custom Fields with CommandByMail
>>>> You can also use the ExtractCustomFieldValues extension, depending on
>>>> what you're doing
>>>>
>>>> -kevin
>>>>   ------------------------------------------------------------------------
>>>>
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>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>> 2010 RT Training Sessions!
>> San Francisco, CA, USA - Feb 22 & 23
>> Dublin, Ireland - Mar 15 & 16
>> Boston, MA, USA - April 5 & 6
>> Washington DC, USA - Oct 25 & 26
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>