[rt-users] CommandByMail Extension

[Kenneth Marshall]

Use version 0.08 from last August. You do not include <>, just
the text of the name or value.

Ken

On Wed, Mar 03, 2010 at 12:35:36PM -0800, Ken Crocker wrote:
> Kenneth,
>
> Are you saying I need a < and a > on each side of the CF name? In addition 
> to the brackets?
>
> Kenn
> LBNL
>
> On 3/3/2010 12:29 PM, Kenneth Marshall wrote:
>> Oops, the syntax for Custom Fields using CommandByMail is
>>
>> CustomField.{<CFName>}: <custom field value>
>>
>> or 
>> CF.{<CFName>}: <custom field value>
>>
>> That works here with spaces.
>>
>> Cheers,
>> Ken
>>
>> On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
>>   
>>> Since the parsing for this is via regex, maybe we can adjust
>>> the regex used to incorporate spaces in CFs.
>>>
>>> Cheers,
>>> Ken
>>>
>>> On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
>>>     
>>>> To list,
>>>>
>>>> I've finally got CommandByMail to work with Custom Fields. Apparently, 
>>>> for any Custom Field to work, it needs to have a one-word name or a 
>>>> hyphenated name. I didn't read this in any of the READ ME's. So, since 
>>>> 98% of my Custom Fields have more than one word, like "Migrated Date", I 
>>>> will need to change it to "Migrated-Date" and change all queries to look 
>>>> for a hypenated version of what they used to look for. OH Well, at least 
>>>> it now works.
>>>>
>>>> Thanks anyway.
>>>>
>>>> Kenn
>>>> LBNL
>>>>
>>>> On 2/23/2010 1:43 PM, Kevin Falcone wrote:
>>>>       
>>>>> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
>>>>>           
>>>>>> I've installed CommandByMail. The instructions describe the ability to 
>>>>>> create a ticket WITH CustomField values. However, I'm finding this 
>>>>>> doesn't seem to be true. Do I also need to install an additional 
>>>>>> extension for this?
>>>>>>               
>>>>> What did you try, how did it fail, etc etc.
>>>>> You can certainly set Custom Fields with CommandByMail
>>>>> You can also use the ExtractCustomFieldValues extension, depending on
>>>>> what you're doing
>>>>>
>>>>> -kevin
>>>>>   
>>>>> ------------------------------------------------------------------------
>>>>>
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>>>
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>>> 2010 RT Training Sessions!
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>>> Dublin, Ireland - Mar 15 & 16
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>>>     
>