[rt-users] Infinite login cycle

[Larry Garfield]

As far as I know, both.  It's a hosted system but we've made no changes 
to it recently and the web host has not told us they've made any.

Kevin W. Gagel wrote:
> Larry,
> 
> When you say there were no upgrades are you referring to RT only or the
> whole machine?
> 
>>From Kevin W. Gagel
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Larry
> Garfield
> Sent: March-08-10 10:13 AM
> To: rt Users
> Subject: [rt-users] Infinite login cycle
> 
> Greetings.
> 
> Starting earlier today, we started experiencing the same issue as 
> described in this message:
> 
> http://lists.bestpractical.com/pipermail/rt-users/2010-February/063573.html
> 
> We are able to log in successfully, but after doing so the next link we 
> click goes back to a login page.
> 
> However, unlike that message we have not recently upgraded.  We are 
> running RT 3.8.5 and have been doing so since we first installed RT. 
> I'm not sure then what would have triggered this issue.
> 
> One of the replies to that email suggested removing 
> local/html/autohandler.  I do not fully understand what that means, but 
> there is no such file present.  And since there was no update I'm not 
> quite sure how it could have changed.
> 
> Anyone have another suggestion? :-)
> 

-- 
Larry Garfield
Senior Architect
Palantir.net
2211 N. Elston Avenue, Suite 202
Chicago IL 60614

p 773.645.4100 ext. 301
f 773.645.4105
e garfield at palantir.net