[rt-users] Infinite login cycle

[Larry Garfield]

As far as I know no one has changed any passwords.

Mike Johnson wrote:
> Hmm,
> 
> This has caused flashbacks of something when I first inherited the RT system at our institution....
> 
> I can't remember where it was, but the problem I had was a password that was used somewhere in the RT system... got changed... and it was causing this login request on each click...
> 
> I'm trying to remember more, of where it was, and how I fixed it, but I can't seem to remember... if I do remember anything more, I'll let you know.
> 
> 
> Perhaps this might spark something enough to get your rolling though.... has anyone changed any RT related passwords?
> 
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at normed.ca
> Technology assistance: email nosmhelpdesk at normed.ca 
> Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: 
> Off campus toll free 1 (800) 461-8777, option 8, or locally either 
> (705) 662-7120 or (807) 766-7500
> 
> 
>>>> Larry Garfield <garfield at palantir.net> 3/8/2010 1:13 PM >>>
> Greetings.
> 
> Starting earlier today, we started experiencing the same issue as 
> described in this message:
> 
> http://lists.bestpractical.com/pipermail/rt-users/2010-February/063573.html 
> 
> We are able to log in successfully, but after doing so the next link we 
> click goes back to a login page.
> 
> However, unlike that message we have not recently upgraded.  We are 
> running RT 3.8.5 and have been doing so since we first installed RT. 
> I'm not sure then what would have triggered this issue.
> 
> One of the replies to that email suggested removing 
> local/html/autohandler.  I do not fully understand what that means, but 
> there is no such file present.  And since there was no update I'm not 
> quite sure how it could have changed.
> 
> Anyone have another suggestion? :-)
> 

-- 
Larry Garfield
Senior Architect
Palantir.net
2211 N. Elston Avenue, Suite 202
Chicago IL 60614

p 773.645.4100 ext. 301
f 773.645.4105
e garfield at palantir.net