[rt-users] Possible to forward a ticket (including CFs) out of RT via email?

[Eleanor J. Evans [Panix Staff]]

On Thu, Mar 04, 2010 at 09:13:54PM -0500, Kevin Falcone wrote:
> On Thu, Mar 04, 2010 at 05:25:40PM -0500, Eleanor J. Evans [Panix Staff] wrote:
> > On Tue, Mar 02, 2010 at 06:46:20PM -0600, John Hascall wrote:
> > > Is it possible to forward a ticket (including any custom fields)
> > > out of RT via email?

> > 3.8.7 will forward the correspondence from a ticket, but you would
> > have to add the custom fields to its behavior.

> And it contains a Template that lets you add in the custom fields

Thank you for pointing that out!  It had totally failed to occur to me
and is extremely useful.


-- 
Eleanor J. (Piglet) Evans, eje at panix.com
Customer Support, (212) 741-4400