[rt-users] Possible to forward a ticket (including CFs) out of RT via email?

[Kevin Falcone]

On Thu, Mar 04, 2010 at 05:25:40PM -0500, Eleanor J. Evans [Panix Staff] wrote:
> On Tue, Mar 02, 2010 at 06:46:20PM -0600, John Hascall wrote:
> > Is it possible to forward a ticket (including any custom fields)
> > out of RT via email?
> 
> 3.8.7 will forward the correspondence from a ticket, but you would
> have to add the custom fields to its behavior.

And it contains a Template that lets you add in the custom fields

-kevin
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