[rt-users] use email sender's default queue on ticket create

[Kevin Falcone]

On Mon, Mar 08, 2010 at 11:12:30AM +1100, lh wrote:
> Hello, I'm running RT 3.8.7 and would like to be able to set a ticket's 
> queue on create to be the default queue of the user creating the ticket, 
> where they are creating by email (i.e. From: is their RT email) and have 
> a default queue set. In my case I can't set per-queue email addresses, 
> and so all emails flow through to a single correspond email address and 
> into the system default queue. It's becoming a chore changing the queue 
> on new email tickets from the default queue to the user's queue :)
> 
> I expect I need to use a scrip to do this, and have looked through the 
> contributions on the wiki and can find a few examples that are close. 
> Before I start to write my first custom scrip action, I thought I'd ask 
> if anyone else has done this?
> 
> Or am I missing something else that will achieve the desired result? I 
> thought the default queue as set on a user might have made this happen 
> automatically, but it seems like that's not the case.

I suggest you search the mailing list, this comes up pretty often,
with people suggesting procmail solutions and scrip solutions.

In fact, it was discussed within the last week.

The default queue preference has nothing to do with inbound email.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100309/b547a388/attachment.sig>