[rt-users] use email sender's default queue on ticket create

[lh]

Hi Kevin,

Thanks for your reply.

On 10/03/10 05:37, Kevin Falcone wrote:
> I suggest you search the mailing list, this comes up pretty often,
> with people suggesting procmail solutions and scrip solutions.

I have searched the list, and couldn't find anything along the lines of 
what I'm looking to do. It's always possible I've missed something 
pertinent, and apologies if that's the case, but I think perhaps I 
didn't make clear enough exactly what I want to achieve. It's certainly 
similar to Jason's recent question:

http://www.gossamer-threads.com/lists/rt/users/92127

> The default queue preference has nothing to do with inbound email.

Sure, I understand that. AFAICT it just affects which queue is selected 
in the quick new ticket creation drop-down. To my way of thinking 
though, it would have made sense if this also allowed overriding the 
queue for any new tickets sent via email by the user that would 
otherwise have gone to the default queue.

The procmail solution would work calling rt-mailgate with the right 
--queue based on sender address, but that would require maintaining the 
mapping of email addresses to queues in a procmail config which I'd like 
to avoid. Since we already set the user's default queue (for a different 
reason), this mapping of email address to the right queue already exists 
within RT, hence why I was hoping to achieve it with a scrip only.

So I'm looking for some help with a scrip that on create, checks if the 
requestor email is a user with a default queue set, and if so changes 
the queue from the system default.

Anyone have anything similar?